Request deletion from Puphr LLC
To request deletion of identifiable CurveSet purchase-service records or support correspondence, open a data deletion request by email, or email contact@puphr.com with the subject CurveSet data deletion request. This is a private support request, not a public GitHub issue.
Identify the platform and the kind of data you want removed. If purchase records are involved, tell us that you have made a purchase; support can explain what limited reference is needed to locate the generated RevenueCat record. Do not send a password, card number or a complete project backup. The email link opens your mail app; it does not submit a request until you send the message.
Request data deletion by emailYou do not need to sign in to CurveSet or reinstall the app to make this request. If a mail app is unavailable, use your email service to write to the address above, or visit Puphr’s contact page.
Delete an individual project
- Open CurveSet’s project list.
- Open the project’s three-dot actions menu.
- Choose Delete and confirm the deletion.
- Check the Archived list if you also want to remove an archived project.
Archiving a project is not deletion. Project deletion removes its active entry and associated observation journals, but an older local recovery snapshot may still contain the previous library. Use the full-storage removal steps below if you need to erase all local copies.
Erase all app data on the device
Android
- Export anything you want to keep before erasing.
- Open Android Settings → Apps → CurveSet → Storage & cache (wording varies by device).
- Choose Clear storage or Clear data and confirm. Clearing cache alone is not enough.
This removes local projects, settings, observation records and the app’s recovery snapshot. It also resets locally cached purchase state; a legitimate store purchase may be restored using the same purchasing store account.
iOS, when released
Use the device’s option to Delete App to remove its local app container; Offload App retains documents and data. Review iCloud/device backups separately. iOS is currently planned, so these instructions do not describe an available iOS release.
We cannot remotely erase projects stored only on your device. Uninstalling or clearing storage does not remove backups in other services, PDFs, clipboard history or files you already exported. Remove those separately, and check OS backup settings if you want to prevent older data being restored.
Purchase-service records and what can remain
CurveSet uses RevenueCat and the platform store to verify Pro purchases. We can review a request to delete a located RevenueCat customer record and support correspondence. Google or Apple controls your store account and transaction history; a CurveSet deletion request does not delete that account, erase all store records or issue a refund.
Records may need to remain where required for transaction integrity, fraud prevention, accounting, legal obligations or resolving a dispute. We will explain the scope of a processed request and any retained data. There is no universal retention period for independently controlled store records; the provider’s rules apply.
Reconnecting to purchase verification or restoring a purchase may require processing purchase information again. Read the retention section of our privacy policy and the purchase support information.
What happens after you contact us
- We review the request and identify which information Puphr LLC or its purchase service can locate.
- We ask for only the information needed to verify your relationship to the records.
- We remove eligible data or explain what must be retained and why.
This page does not perform an automatic deletion. Keep the support email thread for follow-up, and do not post purchase references or field notes publicly.